

ICBC Counselling
Do you have an ICBC claim and are looking
for an ICBC-approved counsellor?
SoulSpring Counselling & Wellness offers virtual and in-person trauma-informed counselling services to ICBC claimants. Direct billing is provided, making it easier and faster for you. Receive support quickly and soon after your accident for accident-related stress, anxiety and PTSD.

SoulSpring Counselling & Wellness specializes in mental health recovery after motor vehicle accidents.
Navigating Recovery After a Motor Vehicle Accident
​A motor vehicle accident (MVA) is often a "split-second" event that can lead to years of psychological aftershocks. While physical injuries are often visible, the invisible effects such as anxiety, hypervigilance, and emotional exhaustion are just as critical to address. Understanding that your reaction is a normal response to an abnormal event is the first step toward reclaiming your life.​
How an Accident Affects Your Mind
The psychological impact of a crash often extends far beyond the initial shock. Research suggests that approximately 13% to 30% of MVA survivors develop lasting psychological conditions. Common mental health challenges include:
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Post-Traumatic Stress Disorder (PTSD): Experiencing intrusive flashbacks, nightmares, or intense distress when reminded of the accident.
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Driving Anxiety & Phobias: A persistent fear of getting behind the wheel or even being a passenger (amaxophobia), often leading to significant lifestyle restrictions.
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Hypervigilance: Feeling constantly "on edge" or scanning the road for potential threats even in safe conditions.
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Depression & Adjustment Disorder: Navigating the loss of mobility, chronic pain, or changes in your daily routine can lead to feelings of hopelessness or isolation.
Evidence-Based Paths to Recovery
The "wait and see" approach is rarely effective for trauma. Modern psychology offers several highly effective, structured treatments designed to help your brain process the event and "reset" your nervous system.
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Treatment Approaches for MVAs:
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SoulSpring Counselling & Wellness provides treatment for MVAs that includes a combination of CBT, Somatic Experiencing and Exposure Therapy depending on the stage of treatment, presenting symptoms and your therapeutic preferences. The following evidence-based methods have been found to deliver positive outcomes in MVA recovery.
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CBT (Cognitive Behavioral Therapy)
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Focuses on identifying and reframing negative thought patterns (e.g., "I'm never safe on the road") and gradual exposure to triggers.
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Best for reducing avoidance behaviors and managing daily anxiety.
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EMDR (Eye Movement Desensitization & Reprocessing)
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Uses bilateral stimulation (like guided eye movements) to help the brain reprocess traumatic memories so they no longer feel "stuck" or vivid.
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Best for rapidly reducing the emotional "charge" of specific accident memories.
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Somatic Experiencing
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Focuses on the physical sensations of trauma, helping the body "release" stored tension and regulate the nervous system.
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Best for managing physical symptoms of stress, such as racing heart or muscle tension. Also helpful in processing the "charge" of specific accident memories which may be processed through the body.
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Exposure Therapy
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A structured, gradual return to driving or riding in a vehicle under the guidance of a professional.
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Best for overcoming specific phobias and regaining independence.
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Taking the Next Step
Recovery isn't about "getting over it"; it's about integrating the experience so it no longer controls your future. If you find yourself avoiding certain roads, replaying the crash in your mind, or feeling a sense of dread when you see a car, professional support can provide the tools to put the accident in the past where it belongs.
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Book a Free Consultation
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If you'd like to connect for a free consultation, please contact christina@soulspringwellness.ca to book an appointment.​​​​

FAQs
Q: How do I qualify for counselling services covered by ICBC?
A: As long as you have an open claim with ICBC after being in a car accident, you should qualify.
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Q: How soon can I get an appointment?
A: If you are seeking ICBC-covered counselling services, a same-day or next-day appointment may be possible. Please contact Christina to inquire. Note that ICBC does require approval of a treatment plan before starting sessions. An initial phone consultation for counsellli can get things moving forward so that you can get support asap.
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Q: Do you direct bill to ICBC?
A: Yes, direct billing is provided.
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Q: What is the process for initiating my ICBC counselling claim?
A: Here are the steps you need to follow to get started with counselling sessions:
1. Book a consultation.
2. If it feels like a good fit, make an appointment for you initial intake. This will provide the information needed to develop an submit a treatment plan to ICBC.
3. Once the treatment plan is approved, you can start your counselling sessions.
4. When you near the end of your approved number of sessions, you and your clinician will assess your progress and discuss next steps - be it bringing closure to your work together or determining if a request for an extension is needed to support a full recovery.
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Q: Do I need a referral?
A: No referral is needed. All you need to do is book a consultation with Christina to better understand your situation and needs, and to determine if it is a good fit for us both.
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Q: How many sessions are covered?
A: The number of sessions is determined by ICBC and depends on the treatment plan submitted by the provider. Typically approximately 10 sessions may be approved initially. Extensions may be approved if treatment is progressing and more time is needed for the recovery process.
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Q. How do I book an appointment with you?
A: Please contact christina@soulspringwellness.ca to book an appointment.
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Q: Are you approved as an ICBC provider?
A: Yes, SoulSpring Counselling & Wellness is an approved ICBC mental health care provider.
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Q: What is your cancellation policy for counselling sessions?
Please provide 24 hours notice if you need to cancel. Failure to do so may result in being billed for the session. Note that ICBC does not cover the cost of cancellations. The client would be responsible for this.